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Frequently Asked Questions
Orders
Check the dimensions, material and finish on the product page, then measure your space and delivery access. Leave enough room to move comfortably around the table. For help comparing pieces, contact us before ordering.
Choose your coffee table and finish, select a quantity and add it to your cart. Review your selection before continuing to checkout. If you need help with an order, contact us with the product name and any order reference you have.
Contact us as soon as possible with your order reference and the change you would like to make. Ask us to confirm whether a change or cancellation is possible before assuming your order has been updated.
Natural wood and stone can vary in grain, colour and pattern, so individual pieces may differ from the photographs. If a particular finish or appearance is important to you, contact us before ordering.
Delivery
Contact us with your full delivery address and pincode to confirm service availability before ordering, especially for remote areas or buildings with restricted access.
Review the Shipping Policy for the currently listed timelines and charges. Ask us to confirm the delivery estimate and total charges for your chosen coffee table and address before placing an order.
Contact us with your order reference to request a delivery update. Include your delivery pincode so we can identify the relevant order details.
Check the assembly information on the product page. Before ordering, ask us to confirm any assistance you need with unpacking, assembly, stairs or placement, including any associated charges.
Returns & Refunds
Review the Return & Refund Policy for the listed return window, condition requirements and exclusions. Contact us with your order reference to confirm eligibility and return instructions before sending a piece back.
Take clear photographs of the table, the issue and the packaging, and contact us promptly with your order reference. Keep the packaging while the issue is reviewed and ask for the next steps before returning the item.
Ask us to confirm return collection arrangements and any return delivery charges for your specific request before proceeding. Do not assume return shipping is free.
Refer to the Return & Refund Policy for the listed refund process. Once your return is reviewed, ask us to confirm approval, the refund amount and the expected processing timeline. Your payment provider may take additional time to show the credit.
Warranty & Care
Check the warranty information in the product’s Specifications and ask us to confirm the duration, coverage and exclusions for your chosen table before purchasing. Keep your proof of purchase for any future enquiry.
Contact us with your order reference, proof of purchase, a description of the issue and clear photographs. Ask us to assess the issue and confirm the applicable warranty terms and next steps.
Wood grain and stone patterns naturally vary. Ask us to confirm the warranty exclusions for your table, including how natural variations, wear, accidental damage and care-related issues are treated.
Dust with a soft, dry cloth, wipe spills promptly and use coasters or protective mats. Avoid abrasive cleaners, excessive moisture, direct heat and prolonged direct sunlight. Ask us for material-specific care guidance for wood or natural stone.
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